1. Eligibility for Returns and Exchanges

• Timeframe: You may return or exchange items within [7 days] of the purchase date.
• Condition: Items must be unused, in their original packaging, and in a resalable condition. Items that have been worn, washed, or damaged are not eligible for return or exchange.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at connect@quadewoke.com to request a return authorization.
2. Pack the Item: Securely pack the item in its original packaging, along with any accessories, manuals, or documentation.
3. Shipping: Ship the package to the address provided by our customer service team. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Refunds will be processed within [10 working days] of receiving the returned item. The refund will be issued to the original payment method used during the purchase or in the form of a voucher redeemable on your next purchase with a validity of 3 months. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

If you wish to exchange an item for a different size or product, please follow the same steps as for returns. If the new item is of higher value, you will be charged for the difference. If it is of lower value, a refund for the difference will be processed.

5. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Gift cards
• Items marked as final sale
• Customized or personalized products